Tool Error Reported
| Channel | 🔔📧 Push and email (email always sent) |
| Sent to | Company admins |
Alerts admins as soon as someone flags a problem with a tool.
How to enable​
On by default for all admins. No module is required. An admin can opt out under Settings → Notifications tab → Tool Error Reports (see Notification Preferences) — this is admin-only, so it's not something a regular user configures.
Purpose​
Gets a reported problem in front of admins right away so it can be dealt with, rather than sitting unnoticed on the tool.
Who receives it, and when​
Sent to every company admin who hasn't opted out, the moment a user reports an error on a tool from its Notes tab. Unlike most notifications, the email always goes out regardless of the admin's own Push by Email setting.
Notification content​
Identifies the tool and includes the error description the reporting user entered. The report also shows up in the admin's to-do list inside the app, and the reporting user gets an in-app confirmation that it was submitted.